E-commerce giant eBay Inc. (NASDAQ: EBAY) is facing a possible user strike in reaction to new fee changes proposed by soon to be CEO John Donahoe.
eBay users over the past year have been pretty vocal over the fact that they want the auction site to lower its fees, and some users are now stating that the new structure is a mere slap in the face to the company’s successful sellers.
So what is the problem here exactly? Simply put, eBay is now going to lower the fee that a user has to pay up front to list their product(s) for sale. But, at the same time, it will be raising the fees that it charges once a product has been successfully sold on the site. This is not really a fee increase, but for some products sold on the site the fees may rise a bit.
eBay thinks that the new structure is more beneficial to users, because it does not penalize users as much as the old system for listing products that are not eventually sold. This change is part of major transition that the company is banking will bring more users back to the site, and increase product placement. eBay has been steadily losing users that have opted to move over to the company’s main rival, Amazon.com (NASDAQ: AMZN), which provides free product listing, and only a fee if/when a product is actually sold.
But, eBay users are not happy. Seeing the new changes as a way of punishing the company’s more successful sellers, there is an outcry going on now for an all out strike by sellers against the site next week.
Personally, I think that the users that are complaining would find something to complain about regardless of what changes the company made, short of a massive fee cut, or a plan that directly imitated that of Amazon. Come on people, over the past year your greatest complaint is that eBay is not listening to you, and that the company does not care about your business. This is a good step forward for the company. While nothing will ever be good enough to please every one, all the time, let’s just take a second and admit that this is a step in the right direction, and eBay is making moves to make the “eBay experience” better for everyone.
What are your thoughts? Are you an eBay user? What are you initial feelings on this new fee structure? Obviously I am not as negative towards the changes as prolific eBay users out there are… so please, let us hear from you, and let us know what about the new structure really has you upset.
You can read more from Michael on AOL’s Bloggingstocks

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